Returns & Refunds Policy
Last updated: August 24, 2026
We accept eligible returns for defective and non-defective products, including returns based on buyer’s remorse, under the conditions below.
Policy Summary
| Return window | 30 calendar days from the recorded delivery date |
|---|---|
| Return method | By mail or freight after written return authorization |
| Accepted reasons | Defective, damaged, incorrect, or non-defective/buyer’s-remorse returns |
| Condition for non-defective returns | New, unused, uninstalled, unmodified, and in original packaging with included parts |
| Restocking fee | No restocking fee for an eligible return that meets this policy |
| Return shipping | Paid by Lawneco for our error, verified damage, or verified defect; paid by the customer for buyer’s remorse or ordering mistakes |
| Direct exchanges | Not offered; return the eligible item for a refund and place a new order |
| Refund processing | Issued within 5 business days after approval and inspection; banks may take up to 10 additional business days to post it |
Return Eligibility
A return request must be submitted within 30 calendar days after the carrier records delivery. For a non-defective return, the product must be new, unused, uninstalled, unmodified, and returned with its original packaging, manuals, accessories, keys, hardware, and other included parts.
For safety and shipping reasons, gasoline-powered equipment to which fuel or oil has been added cannot be returned for buyer’s remorse. It may still qualify for defect evaluation or warranty service. Do not ship equipment containing fuel, oil, batteries, or another regulated material unless our written instructions expressly tell you how to prepare it.
How to Request a Return
- Email support@lawneco.shop within the return window.
- Include your name, order number, item, return reason, and photographs when the item is damaged, defective, or incorrect.
- Wait for written approval, a return authorization number, the correct return address, and packing or freight instructions.
- Pack the item securely and return all included components. Place the authorization number where instructed.
- Use the provided label or arrange trackable return shipping as instructed. Keep the receipt and tracking information until the return is complete.
Do not send a return to our Ocala correspondence address unless Lawneco specifically confirms that address for your return. Unauthorized returns may be delayed or refused if we cannot identify or safely receive them.
Return Shipping Costs
Lawneco pays reasonable return-shipping or freight costs when we sent the wrong product or when an item is verified as damaged in transit or defective upon arrival. We will normally provide a prepaid label or arrange freight pickup.
For buyer’s remorse, an accidental order, size/capacity preference, or another reason not caused by Lawneco, the customer is responsible for return shipping. The cost depends on product size, weight, origin, and destination. We will not add a restocking fee to an eligible return, but original optional expedited-shipping charges are not refundable.
Damaged, Defective, or Incorrect Items
Contact us as soon as possible, preferably within 48 hours of delivery. Keep the item and all packaging until we provide instructions. We may request photographs, video, model and serial numbers, diagnostic information, or a carrier inspection. Depending on the circumstances and product availability, we may provide replacement parts, repair assistance, a replacement product, or a refund. This section does not limit rights available under applicable law or an applicable written warranty.
Items That Are Not Returnable
The following are not eligible for buyer’s-remorse returns: products returned after the 30-day window; products that are used, installed, altered, damaged after delivery, or missing material parts; gift cards; downloadable products after access; opened consumables or hazardous materials; and personalized or special-order products that were clearly identified as non-returnable before purchase. A non-returnable designation does not remove rights relating to a verified defect, our error, or rights that cannot be waived by law.
Inspection and Refunds
After the return arrives, we normally inspect it within three business days. If approved, we issue the refund to the original payment method within five business days. Your bank, card issuer, or payment provider may take up to 10 additional business days to post the credit. Shipping, bank, and processing times are outside our direct control.
If a returned item does not meet the disclosed eligibility conditions, we will contact you with photographs or an explanation before denying or reducing a refund. Any deduction will reflect documented loss in value or nonrecoverable shipping charges and will be applied only where permitted by law.
Late or Missing Refunds
First check your bank or payment account and allow the posting period above. Then contact your card issuer or payment provider. If the refund still cannot be located, email us with your order number so we can provide the refund reference or investigate.
Contact
Email support@lawneco.shop or call +1 (352) 635-5348, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.