Order Cancellation Policy

Last updated: August 24, 2026

Customer Cancellation Requests

You may request cancellation before an order has been dispatched. Contact us as soon as possible at support@lawneco.shop or +1 (352) 635-5348 and provide your name and order number.

A cancellation request is not complete until Lawneco confirms it in writing. Because fulfillment can begin quickly, we cannot guarantee that a request will reach the warehouse before dispatch.

Successful Cancellations

If we cancel the order before dispatch, we will issue a full refund to the original payment method. We do not charge a cancellation fee for an order canceled before dispatch. Refunds are issued within five business days, although the payment provider may take up to 10 additional business days to post the credit.

Orders That Have Already Shipped

Once a carrier has accepted the shipment, the order cannot normally be canceled or rerouted. You may request an eligible return after delivery under our Returns & Refunds Policy. Refusing a shipment without our written instruction may result in actual return-freight charges being deducted from the refund, unless refusal is due to documented transit damage or our error.

Changes to an Order

Requests to change an item, quantity, or delivery address are handled in the same way as cancellations and are not guaranteed after fulfillment begins. For security, we may require verification before changing an address. We cannot change the payment method on a completed order; the order may need to be canceled and placed again.

Cancellations by Lawneco

We may cancel all or part of an order when a product is unavailable, a price or product listing contains a material error, payment cannot be authorized, fraud or unauthorized activity is reasonably suspected, the delivery address is outside our service area, or fulfillment is not reasonably possible. If we cancel an order, we will notify you and refund the canceled amount. We will not substitute a materially different product or charge a higher price without your agreement.

Contact

Customer support is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. Email requests can be sent at any time.